Terms & Conditions

Last Updated: November 2025

Welcome to Shaz & Shine (“we”, “us”, “our”).
By accessing or purchasing from our website, you agree to the Terms & Conditions listed below.
Please read them carefully before using our services.

1. Acceptance of Terms

By visiting our website or placing an order, you:

  • Agree to follow these Terms & Conditions

  • Confirm that you are at least 18 years old

  • Agree to provide accurate information when ordering

If you do not agree with these terms, please do not use our website.

2. Products & Descriptions

We try our best to ensure:

  • Product images are clear

  • Descriptions are accurate

  • Variations (color, size, packaging) are properly shown

However, actual colors or minor details may vary due to screen differences or stock availability.

We reserve the right to change product information anytime without notice.

3. Pricing & Payments

  • All prices are listed in PKR (Pakistan Rupee).

  • Prices may change at any time due to promotions, stock, or supplier changes.

  • We offer Cash on Delivery (COD) and other available payment methods at checkout.

If an incorrect price is displayed due to system or human error, we reserve the right to cancel the order.

4. Order Acceptance & Cancellation

Your order is considered confirmed only after:

  • You receive a confirmation via email/SMS/WhatsApp

  • Your order passes our verification process

We may cancel an order at any time due to:

  • Incorrect information

  • Fraudulent activity

  • Item out of stock

  • Technical errors

If cancelled, you will be notified immediately.

Customers may cancel their order before it is dispatched.
Once shipped, cancellation is not possible.

5. Shipping & Delivery

By placing an order, you agree to our Shipping Policy.

Key points:

  • Delivery time: 3–7 business days for major cities

  • Delays may occur due to courier issues, weather, or unforeseen events

  • Customers must provide complete and accurate address/phone number

  • Two delivery attempts will be made; failed attempts may return the parcel

6. Return, Exchange & Refund Policy

By shopping with us, you agree to our Return & Product Check Policy.

Returns are accepted only if:

  • The product is damaged

  • The item is defective

  • You received the wrong product

  • The issue is reported immediately after delivery

Products must be:

  • Unused

  • In original packaging

  • With all accessories and tags intact

Some items are non-returnable, including:

  • Beauty & hygiene products

  • Custom/personalized items

  • Sale items

  • Perishables

  • Hazardous goods

7. User Responsibilities

When using our website, you must:

  • Provide true and accurate information

  • Not misuse the website or engage in fraudulent activity

  • Not copy or use content (images, descriptions) without permission

  • Not attempt to interfere with website security or functionality

8. Intellectual Property

All content on Shaz & Shine—including:

  • Images

  • Logos

  • Product descriptions

  • Text

  • Graphics

is the property of Shaz & Shine.
You may not copy, modify, or reproduce any content without written permission.

9. Limitation of Liability

Shaz & Shine is not responsible for:

  • Courier delays

  • Incorrect address provided by customer

  • Minor packaging damage caused during shipping

  • Any indirect, incidental, or consequential losses

Our maximum liability for any order is limited to the amount you paid for that order.

10. Privacy Policy

Your privacy is extremely important to us.
By using our website, you also agree to our Privacy Policy, which explains how we collect and use your personal information.

11. Changes to Terms

We may update these Terms & Conditions at any time.
Any changes will be posted on this page with the updated date.
Continued use of the website means you accept the updated terms.

12. Contact Us

For questions or support, reach out to us:

📩 Email: shaznshine.official@gmail.com
📞 WhatsApp: 0334-4169686

We’re always here to help!