Return Policy

ShazNShine.store
Last Updated: Decemeber 03, 2025

At shaznshine.store, your satisfaction and trust are our top priorities. We follow a Product Check Return Policy, meaning returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery or product check.

We aim to make the process simple, fair, and transparent.

1. Eligibility for Return (Product Check Only)

You may request a return only if:

  • The item is damaged, defective, or not the product you ordered

  • The issue is reported immediately after receiving the product

  • The product is unused, with tags, manuals, and all original packaging

  • You provide clear photo/video proof of the issue

  • The return request is approved by ShazNShine.store Customer Support

❗ Important:
Items used, altered, or returned without approval will not be accepted.

2. How to Request a Return

If your product has any issue, contact us immediately:

📩 Email: shaznshine.official@gmail.com
📞 WhatsApp: 0334-4169686

Please include:

  • Your order number

  • Photos/videos showing the issue

  • A brief description of the problem

Once reviewed, our team will respond with:

  • Return approval or further questions

  • A return label or pickup instructions (if applicable)

  • Step-by-step guidance for the process

⚠️ Returns sent without approval will be rejected.

3. Damaged, Defective, or Wrong Items

If the item you receive is:

  • Physically damaged

  • Not working or faulty

  • Different from what you ordered

Reach out to us right away.
We will evaluate the issue and offer a replacement or refund depending on your choice and item availability.

4. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Personalized or custom-made products

  • Beauty, skincare, and personal hygiene products

  • Bundles marked “Non-Returnable”

  • Perishable items

  • Flammable or hazardous items

  • Sale/clearance items

  • Gift cards

5. Exchanges

If your return is approved, you may choose between:

  • A replacement of the same product, or

  • Store credit to place a new order

Exchanges depend on stock availability.

6. Refunds

Refunds are processed after the returned item is received and inspected.

If approved:

  • Refunds are issued to your original payment method or store wallet, depending on your preference

  • Banks and payment providers may take 3–7 working days to process and reflect the refund

We will notify you when your refund has been processed.

7. Cancellations

Orders can be cancelled before dispatch.
Once shipped, cancellation is not possible — you may only request a return (if eligible).

8. Contact Us

For return requests, product issues, or general support:

📩 Email: shaznshine.official@gmail.com
📞 WhatsApp: 0334-4169686